A word native to the Tlingits of Southeast Alaska, Lékwaa (LAY-kwah) means “fighting spirit”, a sentiment that our consulting team brings forth on behalf of our clients every day. We help leaders and leaders-to-be in professional services achieve better business success without all the stress using time-tested customer experience strategies. Spearheading a better end-to-end experience in your client service and sales strategy means generating sustainable recurring revenue, increasing the take-home profit, and time at the end of the day to focus on what matters to you.
CEO and founder, Rachel Steininger, is an executive leader known for engaging all levels of an organization to drive business growth. She excels at bringing strategic ideas to profitable reality, orchestrating collaborative execution programs, leading cross-functional teams, and distilling complex ideas into implementable action plans. Whether it was in her tenure helping major financial institutions as Head of Client Service at UBS or looking back on her days helping tourists enjoy their Alaska cruise, Rachel consistently and successfully builds profitable and sustainable operational models for businesses and individual professionals while meeting the needs of clients and stakeholders.
With excellent critical thinking skills and a confidence-building presence, Rachel has a proven track record in delivering excellent customer experiences through the creation of high quality client connection, the development of processes and systems to minimize the noise of business management, and providing mentorship and coaching to those committed to developing their professional success.